The rapid rise in the popularity of AI platforms and applications is undeniable. Such digital products are created for business, entertainment, trading, analytics, and other purposes. If you are talking about web conferencing software development, we cannot ignore Big Data and the processing of large amounts of information. During a pandemic, the whole world has learned about such products. We should look into this in more detail. So let’s dig right in.
Artificial Intelligence & Biometric security
Nearly 30% of experienced developers prefer to use AI algorithms. This is the best way to improve the quality of the services provided. Moreover, almost 40% of companies declare their readiness to implement solutions based on Artificial Intelligence. This technology opens up a wide range of solutions for various applications:
● Machine learning algorithms help in forecasting, tracking changes, and handling numerous requests from users
● Autonomous adaptive control and reinforcement learning allow intelligent systems to test new approaches and adapt them in real-time
● Creating platforms without coding, availability of software on the SaaS model, and interest in cloud solutions
The popularity of AI implementations is growing due to the increase in the use of dependent technologies. More and more organizations base their services on Big Data principles, including companies from the SMB, healthcare, and government sectors. Digital transformation became inevitable as developers realized the real challenges of the pandemic. The transfer of the business environment and paperwork to the online ecosystem has avoided the collapse of many industries and areas of our lives — education, banking, and delivery services.
In addition to AI, leading developers offer biometric tools to protect user data which increases cybersecurity. Even 3-5 years ago, people were reluctant to activate protection with their personal data. Now, with the development of mobile solutions, most consumers feel safe unlocking their accounts with FaceID. The same goes for fingerprint identification.
Chatbots
In 2022, automation and digitization began to be considered on a larger scale. Very often, this concerns customer service (front office activities) and back office (completing paperwork). Creating a chatbot is associated with the need to reorganize the department, which is a big problem for company owners due to tight budgets. While we also have the following advantages:
● Optimization of business processes in such a way that interaction with the consumer is as cost-effective as possible
● Increasing transparency and speed of processing requests to the support service
● Accelerating the processing of large amounts of information and eliminating the human factor
● Integration of platforms based on Big Data
When implementing chatbots, most development teams focus on KPIs. This is an important parameter that is confirmed by many cases and customer reviews. For example, research conducted by Salesforce was published in November 2021. As many as 74% of CIOs confirmed that IT automation had increased employee productivity. 59% of respondents say that this helped reduce team costs by up to 30%.
Big Data Trends
No doubt, automation cannot be 100% effective without cloud computing. Most teams prefer tools that guarantee quick access to key data without having to process it on an internal server. Creating digital products, they focus on the high-level security that affects business continuity. When introducing new ecosystems, it’s essential to ensure efficient communication between users. That’s why companies have to implement 5G technology, in particular, in the Open RAN standard.
Among the biggest developer challenges are cloud misconfiguration, unauthorized access, insecure interfaces, or account lockout. For small and medium businesses, the problem may be the lack of a stable network connection. Compliance with legislation should also be considered. European regulations require that cloud services be located in this region. Web \software developers are committed to preventing data loss or leakage. They must guarantee a high level of privacy and confidentiality.
GDPR
The General Data Protection Regulation was created to provide data security oversight and data protection management. Forrester surveys show that companies that have already adopted the GDPR report improved customer confidence and overall business growth. You can read some expert reviews on the ICOholder website to make sure. So, GDPR, which came into force in early 2018 in the EU, one way or another, will be implemented by top development teams.
Data protection requirements are strong in the EU. This is confirmed by the majority of experts who are related to Big Data and global markets. The GDPR has a lot of prospects in the field of cybersecurity as it has already been proven to work in Germany, France, and the UK. But web conferencing software development goes way beyond such norms. For example, the CCPA went into effect in 2020. The principles of encryption and processing of data which are prescribed in this document, are followed by the majority of American teams that are targeted at the international market.
Progressive Web Apps (PWA) & Voice Search Optimization
With nearly 60% of internet traffic coming from tablets, most teams focus on customer acquisition through mobile devices. Companies looking to engage users can do so in 3 ways — build an app, a responsive website, or develop a progressive web product (PWA). But we shouldn’t stop there. Let’s face it, voice search technology is evolving at a tremendous pace. People prefer to talk to Google assistant rather than typing words into a search field. Such a trend should be taken into account by the teams who create web conferencing software.
Containers — A Really Cool Feature
Containerization technologies like Docker will remain essential, but Kubernetes will become the new standard for developing applications, especially for multi-cloud environments. This means that new applications will run both in the public cloud and on-premise. There will be no need to constantly move applications between environments.
A report by Cybersecurity Ventures states that by 2025, cybercrime will cost the world $10.5 trillion a year, up from $3 trillion in 2015. Such data are confirmed by many other experts. Cybersecurity has been a trend for several years now. Containers significantly improve user protection. Therefore, this technology is indispensable.
Key Takeaway
Web conferencing software development will have a lot of changes in 2022. Biometrics has already become a standard feature in mobile devices. Such authentication offers high-level security because the technology confirms a person’s identity with a higher level of certainty. The same goes for AI, which is increasingly being used alongside chatbots. Such technologies will be used by developers in the next 5-7 years.